A client spent six months AI-powering their onboarding flow and ended up with hallucinated shipping dates. The prompt was never the problem, the context was. Here is what UX has to own before the model ships.
A legacy vendor portal with no IDs, no classes and no API broke every CSS selector we threw at it. One XPath expression replaced fifty lines of them, and it has not broken since.
A mid-day flash sale took down a 30k-product WooCommerce shop and cost me three hours in Nginx logs. Here is what AI-driven server management does to that hunt, and where the automation stops.
An 85% churn score with no reason attached is a support ticket waiting to happen. What worked instead: a plain-language because statement, the charts behind a link, and code that maps feature names to words.
A SaaS team had Storybook, Figma tokens and a dedicated Slack channel, and still shipped one-off CSS for every feature. Strict linting made it worse. A contribution bridge is what finally moved them.
One WooCommerce stylesheet had twelve @keyframes definitions for a single fade-in, spelled three different ways. Here is the tokens file that replaced them, and how reduced-motion support fits in at the token level.
A client once brought me Dribbble-ready mockups and no answer for the 45% drop-off at his shipping step. He had a goal, not a strategy. Here are the six UX strategy components I look for before anyone writes code.
Our WooCommerce configurator passed the automated audits and still stopped a screen reader user at step one. Accessible UX research, and Michele A. Williams’ new book on it, is what got us out of the patch-and-move-on habit.
A client’s WooCommerce site shipped a JavaScript bundle whose main job was resizing a textarea. field-sizing does it in one line. Here are the modern CSS features that are baseline now, and the code they let you delete.
Console logging the Gamepad API at 60 frames per second tells you nothing useful. Here is the visual debugger I built instead, with its styles isolated in a CSS cascade layer so they stop fighting the theme.